We value the privacy of our customers.
Material is collected so that we can complete your transaction, deal with any questions you may have, guide and enhance your online experience, provide you with information in which you have indicated an interest, and for record-keeping purposes. We are committed to protecting your personal information and will only use your information in compliance with the Data Protection Act 2018 and other applicable laws.
Please keep in mind that cookies will not do any harm to your computer. The cookies we create do not include any personally identifying information such as credit card numbers, but we do use encrypted information received from them to help us enhance your overall experience on the site. Examples include assisting us in the identification and resolution of issues and determining which relevant connected goods to present you when exploring the site. Each browser is unique, so go to the ‘Managing cookies’ information provided below for your specific browser (or the handset manual for your mobile phone) to discover how to modify your cookie preferences.
We’re providing you with this information as part of our effort to comply with applicable regulations and to ensure that we’re upfront and honest with you about your privacy when you visit our website.
The purpose of these cookies is to gather information about how visitors interact with our site and to improve our service. We use the information to produce reports and to assist us in making improvements to the site. The cookies capture information in an anonymous manner, such as the number of visits to the site, the source from which visitors came to the site, and the pages that visitors visited while on the site.
If you’d like to learn more about cookies in general and how to control them, we recommend that you visit aboutcookies.org (which opens in a new window; please keep in mind that we are not responsible for the content of such websites).
Some cookies that are not associated with w3p may be present on our websites when you visit them. If you visit a web page that has embedded material, such as that from Google, you may be sent cookies by the websites that host the embedded information. Because we have no control over the setting of these cookies, we recommend that you visit the third-party websites to learn more about their cookies and how to manage them.
Business partners who may place cookies on w3p sites include the following:
Google Maps need a cookie to function.
PREF NID is an abbreviation for Priority Number Identification.
The purpose of these Google Maps third-party cookies is to provide Google Maps with unique identifiers that allow for traffic analysis to be performed.
If you choose to’share’ material with friends through social media networks – such as Facebook and Twitter – you may be sent cookies by the websites that you visit. Because we have no control over the placement of these cookies, we recommend that you visit the third-party websites for more information about their cookies and how to manage them.
If you do not have cookies enabled on your computer, your shopping experience on our website will be restricted to browsing and researching; you will not be able to add goods to your basket and complete the purchase process on our website.
If you’re not sure what type and version of web browser you’re using to access the Internet, here’s what you should do:
Google Chrome is a web browser developed by Google.
Microsoft Internet Explorer 6.0, 7.0, and 8.0 are supported.
Mozilla Firefox is a web browser developed by Mozilla Corporation.
On Mac OS X, Microsoft Internet Explorer 5.0 is installed.
Safari on the Macintosh
Mozilla and Netscape Navigator on Mac OS X
All other web browsers are not supported.
Please refer to your manual or online help files for further information.
In this sort of advertising, you will be presented with a selection of items that are related to the content you are now reading on the screen. Depending on your browser history, the advertisements may promote alternate designs and colours, as well as items from other categories. Cookies are used in the creation of the technology that powers these advertisements. Learn more about cookies, including what they are, why they are used, and how we use them, by visiting the ‘What are cookies’ section above.
We are interested in hearing your thoughts and would be happy to address any concerns you may have about our privacy practises. Please get in touch with us.
We need to retain a record of the care you get in order to guarantee that the following things happen:
Move to a different location.
It is necessary to make use of another service.
Seek treatment from a different healthcare expert.
We have a responsibility to:
Your full name, mailing address, and date of birth
Your email address and telephone number are required.
Appointments and any contacts that we have had with you
notes and reports about your medical condition
Detailed information about treatment and care, as well as photographs and test results
Information about medications, side effects, and allergies is available.
Relevant information from individuals who are concerned about you and are familiar with you, such as health professionals and family.
The members of the team who see you may also provide remarks on their professional judgement.
If you want it and it is practicable for us to do so, we will discuss and agree with you on the information we will put into your record and then show you what we have recorded.
Given the large number of patients/service users with similar names, it is critical that all patients/service users be correctly identified as distinct persons at all times. It is possible that we will need to obtain further information from you in order to be completely certain that you have been accurately recognised. Items that are appropriate include:
We take the protection of your personal information seriously, so please let us know how you would want us to contact you.
Emails are quick and handy, and they allow you to preserve a record of what you’re saying (unlike a phone call). However, even though our internal systems are safe, it is possible for your email to be intercepted while it is being transmitted over the internet.
Also keep in mind that if you share your computer with others, they may be able to view your emails.
You might use email to communicate with staff members in regards to a question or to inquire about an appointment.
Please do not provide us with any personal information that we do not require to fulfil your request.
Requesting that we provide you medical information that you do not want other people to view is not a good idea.
For any urgent questions or concerns after returning home from treatment, please call the clinic on 07578 051524 (Monday to Saturday, 9.00 AM to 7PM) or an emergency service (e.g. 111 NHS emergency service or 999 for life-threatening problems) on the phone, rather than emailing.
Our guiding concept is that we will maintain the strictest confidentiality about your records.
According to the Data Protection Act 2018, the Imagination Unlimited Clinic is officially registered. It complies with the law and adheres to best practises in terms of safeguarding confidentiality and ensuring adequate information security.
We shall carry out our responsibilities under this Act to the best degree possible, which includes ensuring that the eight principles regulating the processing of personal data set forth below are followed.
Your personal information, as well as information on the services you get, may be stored in a variety of formats and will be retained for the precise retention periods stipulated by the appropriate professional bodies. We maintain user information, photos, and prescription details on secure electronic systems to protect the privacy of our customers. Patient information stored on paper or on disc will be treated in line with the Data Protection Act and deleted using secure documented processes when the time limits specified by the Department of Health have expired..
We make use of your records to do the following:
DATA THAT HAS BEEN ANONYMISED
This includes removing your name and any other data that may be used to identify you so that we can use the information in your record anonymously for the following purposes:
Wherever feasible, we anonymize your information or use a pseudonym, such as a patient number, to identify you.
An Information Lead/Data Protection Officer has been assigned to the Imagination Unlimited Clinic, and he or she is responsible for maintaining the confidentiality of patient information while also ensuring that information is shared when it is appropriate.
We may need to share information from your health record with other staff and organisations in order to ensure that you receive all of the care and treatment that you are entitled to. This might involve the following:
Please bear in mind that everyone who obtains information from us has a legal obligation to keep that information secret.
We may also disclose information that allows us to identify you in the following situations:
Follow-up with the patient
We’re gathering feedback about your experience throughout your stay with us.
If necessary, the settlement of any accounts that may be owed.
Dealing with customer complaints and concerns.
We have a legal obligation to reveal information on people in some circumstances; for example, when reporting certain infectious illnesses or when a court order directs us to do so. Records may also be disclosed without the patient’s agreement in rare circumstances, such as when adults or children are at risk of being hurt.
if your permanent residence is outside of the European Union (EU), or if your treatment is continuing outside of the EU, we may communicate information about your treatment to persons based outside of the EU in order to encourage your continuous care. The doctor who referred you to us for treatment would generally be the one who answers this question. If you like, we can hand over the papers to you so that you can maintain physical control over the material in question.
It is possible that we will use third parties to handle and store your data on our behalf in the ordinary course of our business. The majority of the time, we keep your information on secure servers located inside the European Economic Area (EEA). In addition to the responsibilities imposed by the Data Protection Act 1998, such processing is subject to contractual limits with respect to confidentiality and security.
In exceptional circumstances, we may rely on our providers who are located outside of the European Economic Area (EEA) to handle and store your data. We have stringent restrictions in place over who may access your data and when they can do so. You acknowledge and consent to this by providing your personal information.
Wherever possible, we will transmit personal information outside of the country for processing in order to ensure the long-term efficacy of treatment and to track patient results. It will be necessary to handle personal information in this manner when it is not feasible to achieve the desired result only via the use of anonymized or pseudonymized information.
The Imagination Unlimited Clinic is primarily responsible for providing information to other health and social care experts who have requested it because they require more in-depth examinations into their patients or service users’ situations. As a result, we will most likely need to communicate this information with your doctor, who has referred you to our service in the first place.
If you do not want us to share your information with your primary care physician, other healthcare professionals, or caregivers, please advise the team responsible for your care of your wishes. Please keep in mind that if you do not provide your information, it may have an impact on the level of care that can be provided for you.
You have the right to request that your sensitive information not be used for any purpose other than your own care and treatment, as well as the right to have your concerns heard. In the event that your requests are not able to be fulfilled, you will be informed of the reasons, including the legal basis. You have the right to revoke any permission you have previously granted us to process information about you at any point in time.
If you wish to exercise your right to opt-out, withdraw consent to the use of your information, or speak with someone to better understand the implications of this decision, please discuss your concerns with your professional or send us an email with the subject line ‘Opt Out Request’ in the subject line of the email.
When it comes to information on its patients/service users and employees, the Imagination Unlimited Clinic acts as the Data Controller for such information.
Under the Data Protection Act 2018 (DPA), the Human Rights Act 1998, and the Common Law Duty of Confidentiality, you have the right to maintain your identity and information confidentially. It is also possible that the Equality Act 2010 will apply.
Your right to know what information we have about you, what we use it for, and who will receive it is guaranteed by the Data Protection Act 1998 (Data Protection Act 1998).
You have the right to request access to the personal information we have on you if you believe it is inaccurate. Other persons can ask to get access to your medical records on your behalf as well. Anyone who has been authorised by you in writing (such as a solicitor) or who has been appointed by a court to handle your affairs in the event that you are unable to do so yourself falls into this category. The following topics are covered:
in situations when it is required, such as when abbreviations have been utilised You would be denied access to information if it has the following characteristics:
If someone else has contributed information about you and they have not given you permission to view it, it is considered public information.
Identification of another individual who has not granted you permission to view their personal information.
It has something to do with criminal offences
Is being utilised to detect or deter criminal activity.
It is possible that you or someone else will suffer bodily or emotional injury.
In the event that you are presently getting services from us and would want to access the record without requesting a copy, please discuss your request with the expert who is responsible for your care.
If you would like to request access to the information we have about you, please submit the following request:
In order to provide a safe and pleasant atmosphere, the Imagination Unlimited Clinic is devoted to ensuring that best practises are followed at all times and that the safety of all patients and staff members is of the utmost priority.
We recommend that all patients be seen alone with our clinician at some point during the consultation process, in order to ensure that patients are willing to express any issues or worries in their own words, without fear of coercion or danger from any accompanying individual, during the consultation process. Patients, on the other hand, have the right to have a chaperone involved during any consultation, examination, or procedure in which they believe one to be necessary.
You will be given the option of having an impartial observer (chaperone) present during any personal examination, regardless of the gender of the patient or the doctor. Our well-trained employees do this function on a regular basis and will:
Additionally, your healthcare professional may require or request that a chaperone be present for specific consultations in compliance with our chaperone policy.