We value the privacy of our customers.

We at Imagination Unlimited Clinic are committed to protecting your privacy and the security of any information we may acquire from you through the use of our website. Therefore, we’ve created this privacy policy to help you understand how we collect, utilise, interact with you about your personal information, disclose it to others, and otherwise make use of that information. Our information-gathering and dissemination practises are detailed below.

• In order to protect your personal information, we will only gather it through authorised and fair ways, with the knowledge or permission of the individual involved, when applicable.
• It is our policy to clearly indicate the purposes for which personal information is being gathered either before or at the time of obtaining the information.
• Unless we obtain the consent of the individual concerned or as required by law, we will collect and use personal information solely for the purposes specified by us and for other ancillary purposes. We will not collect or use personal information for any other purpose without the consent of the individual concerned or as required by law.
• Persona data should be relevant to the reasons for which it is to be used as well as accurate, complete, and up to date to the degree necessary for those purposes. Personal data should not be collected for any other purpose than those for which it is to be used.
• We shall preserve your personal information by implementing reasonable security measures to prevent loss or theft, as well as unauthorised access, disclosure, copying, use, or modification of the information.
• Customers will have access to information regarding our policies and procedures pertaining to the management of personal information, which we will make easily available to them.
• We shall only preserve personal information for as long as is required to fulfil the objectives for which it was collected.

To guarantee that the confidentiality of personal information is safeguarded and preserved, we have made a commitment to doing our company in line with these principles. We retain the right to make changes to this Privacy Policy at any time without notice. Changes to the Site will be communicated through the Site’s blog.

By accessing and using the Site, you are presumed to have read, understood, and agreed to the terms of this Privacy Policy. Using the Site is not recommended if you do not agree to be bound by the terms of this Privacy Policy.

Material is collected so that we can complete your transaction, deal with any questions you may have, guide and enhance your online experience, provide you with information in which you have indicated an interest, and for record-keeping purposes. We are committed to protecting your personal information and will only use your information in compliance with the Data Protection Act 2018 and other applicable laws.

COOKIES

WHAT EXACTLY ARE COOKIES?

When you visit our site, we use cookies to personalise your experience and remember who you are when you return. They are little packets of data that are kept on your computer’s hard drive by your browser in order to identify you to us and to assist us in keeping track of what you have in your shopping cart. You may be able to deactivate cookies in your browser, or you may be able to erase them if you so want, and your interface will not be substantially hampered as a result.

Please keep in mind that cookies will not do any harm to your computer. The cookies we create do not include any personally identifying information such as credit card numbers, but we do use encrypted information received from them to help us enhance your overall experience on the site. Examples include assisting us in the identification and resolution of issues and determining which relevant connected goods to present you when exploring the site. Each browser is unique, so go to the ‘Managing cookies’ information provided below for your specific browser (or the handset manual for your mobile phone) to discover how to modify your cookie preferences.

We’re providing you with this information as part of our effort to comply with applicable regulations and to ensure that we’re upfront and honest with you about your privacy when you visit our website.

COOKIES WE STORE

The purpose of these cookies is to gather information about how visitors interact with our site and to improve our service. We use the information to produce reports and to assist us in making improvements to the site. The cookies capture information in an anonymous manner, such as the number of visits to the site, the source from which visitors came to the site, and the pages that visitors visited while on the site.

FOR MORE INFORMATION ON COOKIES, SEE BELOW.

If you’d like to learn more about cookies in general and how to control them, we recommend that you visit aboutcookies.org (which opens in a new window; please keep in mind that we are not responsible for the content of such websites).

COOKIES FROM THIRD PARTIES

Some cookies that are not associated with w3p may be present on our websites when you visit them. If you visit a web page that has embedded material, such as that from Google, you may be sent cookies by the websites that host the embedded information. Because we have no control over the setting of these cookies, we recommend that you visit the third-party websites to learn more about their cookies and how to manage them.

Business partners who may place cookies on w3p sites include the following:

Google Maps need a cookie to function.

PREF NID is an abbreviation for Priority Number Identification.

The purpose of these Google Maps third-party cookies is to provide Google Maps with unique identifiers that allow for traffic analysis to be performed.

TOOLS CAN BE SHARED

If you choose to’share’ material with friends through social media networks – such as Facebook and Twitter – you may be sent cookies by the websites that you visit. Because we have no control over the placement of these cookies, we recommend that you visit the third-party websites for more information about their cookies and how to manage them.

HOW TO MANAGE COOKIES

If you do not have cookies enabled on your computer, your shopping experience on our website will be restricted to browsing and researching; you will not be able to add goods to your basket and complete the purchase process on our website.

TO ALLOW COOKIES TO BE USED,

If you’re not sure what type and version of web browser you’re using to access the Internet, here’s what you should do:

• PC users should go to the ‘Help’ menu at the top of their browser window and pick the ‘About’ option.
• For Macs, while the browser window is active, go to the Apple menu and pick the ‘About’ option from the drop-down menu.

HOW TO CHECK IF COOKIES ARE DISABLED ON YOUR COMPUTER

Google Chrome is a web browser developed by Google.

• Select Options from the ‘Tools’ drop-down menu at the top of your browser window.
• Select the ‘Under the Hood’ option, navigate to the ‘Privacy’ area, and then click the ‘Content settings’ button to save your changes.
• Select ‘Allow local data to be set’ from the drop-down menu.

Microsoft Internet Explorer 6.0, 7.0, and 8.0 are supported.

• Select ‘Internet settings’ from the ‘Tools’ drop-down menu at the top of your browser window, then click on the ‘Privacy’ tab at the bottom of the window.
• Check that your Privacy level is set to Medium or below, since this will allow cookies to be accepted by your browser.
• Cookies will be disabled if the settings are set higher than Medium.

Mozilla Firefox is a web browser developed by Mozilla Corporation.

• Select Options from the ‘Tools’ drop-down menu at the top of your browser window.
• After that, click on the Privacy icon.
• Select ‘allow sites to set cookies’ from the drop-down menu under Cookies.

Safari

• Select ‘Preferences’ from the drop-down menu at the top of your browser window by clicking on the Cog icon.
• Select ‘Security’ from the drop-down menu and select the option that reads ‘Block third-party and advertising cookies.’
• Select ‘Save’ from the drop-down menu.

How to Verify That Cookies Are Enabled for Mac OS X.

On Mac OS X, Microsoft Internet Explorer 5.0 is installed.

• Click on ‘Explorer’ at the top of your browser window and then on the ‘Preferences’ tab to access the various settings.
• Scroll down until you find the word ‘Cookies’ under Receiving Files, then click on it.
• Choose the ‘Never Ask’ option to avoid any questions.

Safari on the Macintosh

• Using the ‘Safari’ menu at the top of your browser window, pick ‘Preferences’ from the drop-down menu.
• To accept cookies, go to ‘Security’ and then ‘Accept cookies.’
• Select ‘Only from the site you browse to’ as the source.

Mozilla and Netscape Navigator on Mac OS X

• Then, at the top of your browser window, click on either “Mozilla” or “Netscape,” and then pick the “Preferences” menu option.
• Click on ‘Privacy & Security’ and scroll down until you find cookies listed under it.
• Select ‘Enable cookies for the originating web site only’ from the drop-down menu.

Opera

• Select ‘Settings’ from the ‘Menu’ drop-down menu at the top of your browser window.
• Afterwards, go to ‘Preferences’ and pick the ‘Advanced’ option.
• Then click on the ‘Accept cookies’ button.

All other web browsers are not supported.

Please refer to your manual or online help files for further information.

ADVERTISING WITH BANNERS ON OTHER WEBSITES

In this sort of advertising, you will be presented with a selection of items that are related to the content you are now reading on the screen. Depending on your browser history, the advertisements may promote alternate designs and colours, as well as items from other categories. Cookies are used in the creation of the technology that powers these advertisements. Learn more about cookies, including what they are, why they are used, and how we use them, by visiting the ‘What are cookies’ section above.

DO YOU HAVE ANY COMMENTS OR QUESTIONS?

We are interested in hearing your thoughts and would be happy to address any concerns you may have about our privacy practises. Please get in touch with us.

THE FOLLOWING PRIVACY NOTICE IS FOR OUR PATIENTS AND SERVICE USERS:

What we do with and how we share your information to better serve you.

We need to retain a record of the care you get in order to guarantee that the following things happen:

• All of the professionals who will be engaged in your treatment have correct and current information.
• We have all of the information we need to analyse your needs and provide you with outstanding service.
• If you file a formal complaint, your concerns will be thoroughly investigated.
• If you do the following, accurate information about you is readily available:

Move to a different location.

It is necessary to make use of another service.

Seek treatment from a different healthcare expert.

YOUR PERSONAL RECORD

We have a responsibility to:

• Maintain complete and accurate records of the care we offer to you and your loved ones.
• Make certain that your records are kept secret, safe, and correct at all times.
• You can obtain an accessible format copy of the document at your request .
• Your record may contain any or all of the following information:

Your full name, mailing address, and date of birth

Your email address and telephone number are required.

Appointments and any contacts that we have had with you

notes and reports about your medical condition

Detailed information about treatment and care, as well as photographs and test results

Information about medications, side effects, and allergies is available.

Relevant information from individuals who are concerned about you and are familiar with you, such as health professionals and family.

The members of the team who see you may also provide remarks on their professional judgement.

If you want it and it is practicable for us to do so, we will discuss and agree with you on the information we will put into your record and then show you what we have recorded.

IDENTIFYING YOU AS AN INDIVIDUAL IDENTIFICATION

Given the large number of patients/service users with similar names, it is critical that all patients/service users be correctly identified as distinct persons at all times. It is possible that we will need to obtain further information from you in order to be completely certain that you have been accurately recognised. Items that are appropriate include:

• Name in its entirety
• Date of birth is required.
• Photo identification with a passport
• Photo identification with a driving licence
• Address that is permanent (i.e., not a transient residence)
• Contact information (email address)
• Phone number to reach out to

What you can do to assist us in maintaining the accuracy of your health record

• Please notify us if your mailing address, telephone number, or name changes.
• Please notify us if any of the information in your file is wrong.
• You must provide your permission for us to share information about you with other health experts in order to ensure that you receive the best possible treatment.
• Inform us if your opinion has changed about how we distribute the information in your record after you initially informed us.

WHEN AND HOW THE Imagination Unlimited Clinic MAKES USE OF YOUR CONTACT INFORMATION

We take the protection of your personal information seriously, so please let us know how you would want us to contact you.

• Telephone
• In order for us to communicate with you, we must have a valid phone number. We may contact you via phone, leave a message on your answering machine, or text you with information about your treatment, such as appointment confirmation, pre-care instructions, and follow-up after your treatment. In the event that you do not desire to be contacted by telephone, please let us know.
• Email
• It is critical for us to have a valid email address for you to contact you. We use it to give you information about your treatment, such as appointment confirmations, pre-care instructions, and aftercare instructions, among other things. We may also use your email address to send you a periodic newsletter about the clinic and our services; however, you can choose not to receive this information if you do not want to do so.
• Please take the time to read the following before supplying us with your contact information.

Emails are quick and handy, and they allow you to preserve a record of what you’re saying (unlike a phone call). However, even though our internal systems are safe, it is possible for your email to be intercepted while it is being transmitted over the internet.

Also keep in mind that if you share your computer with others, they may be able to view your emails.

You might use email to communicate with staff members in regards to a question or to inquire about an appointment.

Please do not provide us with any personal information that we do not require to fulfil your request.

Requesting that we provide you medical information that you do not want other people to view is not a good idea.

For any urgent questions or concerns after returning home from treatment, please call the clinic on 07578 051524 (Monday to Saturday, 9.00 AM to 7PM) or an emergency service (e.g. 111 NHS emergency service or 999 for life-threatening problems) on the phone, rather than emailing.

HOW ARE YOUR RECORDS MAINTAINED?

Our guiding concept is that we will maintain the strictest confidentiality about your records.

According to the Data Protection Act 2018, the Imagination Unlimited Clinic is officially registered. It complies with the law and adheres to best practises in terms of safeguarding confidentiality and ensuring adequate information security.

We shall carry out our responsibilities under this Act to the best degree possible, which includes ensuring that the eight principles regulating the processing of personal data set forth below are followed.

• Personal data must be treated in a fair and lawful manner;
• Unless otherwise defined and lawful, personal data should be gathered only for specified and lawful reasons and shall not be treated in any manner incompatible with those purposes.
• According to the objectives for which personal data is handled, personal data must be appropriate, relevant, and not excessive;
• All personal data must be correct and, when applicable, maintained up to date;
• It is important to keep personal data for no longer than is necessary for the purposes for which it is being processed;
• Processing of personal data should be carried out in compliance with the rights of data subjects as stipulated by the Act;
• In order to secure personal data against unauthorised or illegal processing, as well as accidental loss, deletion or damage, adequate technological and organisational measures must be in place.
• It is prohibited to transmit personal data to a country or territory outside of the European Economic Area unless and until that country or territory offers an acceptable degree of data protection.

Your personal information, as well as information on the services you get, may be stored in a variety of formats and will be retained for the precise retention periods stipulated by the appropriate professional bodies. We maintain user information, photos, and prescription details on secure electronic systems to protect the privacy of our customers. Patient information stored on paper or on disc will be treated in line with the Data Protection Act and deleted using secure documented processes when the time limits specified by the Department of Health have expired..

WHEN AND HOW YOUR RECORDS WILL BE USED

We make use of your records to do the following:

• In order to offer you with correct treatment or advising services, we must first ensure that you have accurate information.
• Unless you specify otherwise, we will send a letter about your care to your doctor or other health-care professional at the conclusion of your treatment.
• Collaboration with other services that provide you with treatment or guidance is essential.
• Keep track of the quality of our care and assist us in determining the consequences of that care.
• Examine any issues or complaints you or your family members may have regarding your health-care treatment.
• In order to complete financial activities in connection with payment for treatment, such as billing, you must provide the information requested. Information exchanged with your insurance company may be included in the case of private patients or service consumers. If you have any worries about this, you should speak with your insurance company.

DATA THAT HAS BEEN ANONYMISED

This includes removing your name and any other data that may be used to identify you so that we can use the information in your record anonymously for the following purposes:

• Ensure that patients/service users are receiving high-quality care and that this continues to be improved.
• For example, we may share nameless and aggregated patient data with members of the national Institute for Clinical Excellence and the Cancer Registry for research or statistical reasons, in order to protect the general public’s health.
• Staff members must be trained and educated.

Wherever feasible, we anonymize your information or use a pseudonym, such as a patient number, to identify you.

DISCLAIMER OF YOUR HEALTH INFORMATION

An Information Lead/Data Protection Officer has been assigned to the Imagination Unlimited Clinic, and he or she is responsible for maintaining the confidentiality of patient information while also ensuring that information is shared when it is appropriate.

We may need to share information from your health record with other staff and organisations in order to ensure that you receive all of the care and treatment that you are entitled to. This might involve the following:

• Other healthcare professionals, such as doctors, pharmacists, pathologists, and radiology technicians, who are engaged in the analysis and reporting of diagnostic tests include:
• Other hospitals and private sector organisations that are engaged in your treatment are listed below.
• Departments of the local government
• Voluntary organisations that provide on-going assistance
• Personnel who provide administrative support

Please bear in mind that everyone who obtains information from us has a legal obligation to keep that information secret.

We may also disclose information that allows us to identify you in the following situations:

• You have requested that we do so.
• We request explicit permission, and you acknowledge that you have given your consent.
• This is something that we are compelled to do by law.
• Special authorization has been granted to us because we consider that the reasons for sharing are extremely significant.
  that they take precedence over our need to maintain confidentiality (e.g. to prevent someone from being seriously harmed).
• Except under the situations mentioned in this Privacy Notice, we do not disclose the names and addresses of patients or service users to any other organisations or individuals. Unless you have provided us with extra consent, we will not contact you after your visit for any reason other than that specified above.

Follow-up with the patient

We’re gathering feedback about your experience throughout your stay with us.

If necessary, the settlement of any accounts that may be owed.

Dealing with customer complaints and concerns.

SPECIAL CIRCUMSTANCES

We have a legal obligation to reveal information on people in some circumstances; for example, when reporting certain infectious illnesses or when a court order directs us to do so. Records may also be disclosed without the patient’s agreement in rare circumstances, such as when adults or children are at risk of being hurt.

SHARING YOUR RECORDS WITH PARTIES OUTSIDE OF THE EU

if your permanent residence is outside of the European Union (EU), or if your treatment is continuing outside of the EU, we may communicate information about your treatment to persons based outside of the EU in order to encourage your continuous care. The doctor who referred you to us for treatment would generally be the one who answers this question. If you like, we can hand over the papers to you so that you can maintain physical control over the material in question.

It is possible that we will use third parties to handle and store your data on our behalf in the ordinary course of our business. The majority of the time, we keep your information on secure servers located inside the European Economic Area (EEA). In addition to the responsibilities imposed by the Data Protection Act 1998, such processing is subject to contractual limits with respect to confidentiality and security.

In exceptional circumstances, we may rely on our providers who are located outside of the European Economic Area (EEA) to handle and store your data. We have stringent restrictions in place over who may access your data and when they can do so. You acknowledge and consent to this by providing your personal information.

Wherever possible, we will transmit personal information outside of the country for processing in order to ensure the long-term efficacy of treatment and to track patient results. It will be necessary to handle personal information in this manner when it is not feasible to achieve the desired result only via the use of anonymized or pseudonymized information.

I’d like to prevent my personal information from being shared. HOW DO I DO THIS?

The Imagination Unlimited Clinic is primarily responsible for providing information to other health and social care experts who have requested it because they require more in-depth examinations into their patients or service users’ situations. As a result, we will most likely need to communicate this information with your doctor, who has referred you to our service in the first place.

If you do not want us to share your information with your primary care physician, other healthcare professionals, or caregivers, please advise the team responsible for your care of your wishes. Please keep in mind that if you do not provide your information, it may have an impact on the level of care that can be provided for you.

You have the right to request that your sensitive information not be used for any purpose other than your own care and treatment, as well as the right to have your concerns heard. In the event that your requests are not able to be fulfilled, you will be informed of the reasons, including the legal basis. You have the right to revoke any permission you have previously granted us to process information about you at any point in time.

If you wish to exercise your right to opt-out, withdraw consent to the use of your information, or speak with someone to better understand the implications of this decision, please discuss your concerns with your professional or send us an email with the subject line ‘Opt Out Request’ in the subject line of the email.

WHAT ARE YOUR LEGAL OPTIONS?

When it comes to information on its patients/service users and employees, the Imagination Unlimited Clinic acts as the Data Controller for such information.

Under the Data Protection Act 2018 (DPA), the Human Rights Act 1998, and the Common Law Duty of Confidentiality, you have the right to maintain your identity and information confidentially. It is also possible that the Equality Act 2010 will apply.

Your right to know what information we have about you, what we use it for, and who will receive it is guaranteed by the Data Protection Act 1998 (Data Protection Act 1998).

You have the right to request access to the personal information we have on you if you believe it is inaccurate. Other persons can ask to get access to your medical records on your behalf as well. Anyone who has been authorised by you in writing (such as a solicitor) or who has been appointed by a court to handle your affairs in the event that you are unable to do so yourself falls into this category. The following topics are covered:

• In addition, you have the right to receive a copy of your record in permanent form.
• The right to have information presented to you in a manner that you can comprehend and that is clearly stated

in situations when it is required, such as when abbreviations have been utilised You would be denied access to information if it has the following characteristics:

If someone else has contributed information about you and they have not given you permission to view it, it is considered public information.

Identification of another individual who has not granted you permission to view their personal information.

It has something to do with criminal offences

Is being utilised to detect or deter criminal activity.

It is possible that you or someone else will suffer bodily or emotional injury.

In the event that you are presently getting services from us and would want to access the record without requesting a copy, please discuss your request with the expert who is responsible for your care.

GETTING A COPY OF YOUR PERSONAL RECORD

If you would like to request access to the information we have about you, please submit the following request:

• We need that you submit your request in writing to us.
• You should submit sufficient information to enable us to appropriately identify your data; for example, your full name, address, date of birth, and any unique identity number should be included.
• We shall take all reasonable steps to respond to you within 40 days of receiving your request, unless you specify otherwise.
  It is possible that you will be needed to present identification before any information can be supplied to you.
• If you feel any information in your records is erroneous or incorrect, please notify us as soon as possible after receiving them.

This Privacy Policy will be in force immediately and will stay in effect until further notification.

We retain the right to amend or modify our Privacy Policy at any time, and you should review this Privacy Policy on a regular basis. Use of the Service after we have posted any changes to the Privacy Policy on this site will comprise your acknowledgment of those modifications and your agreement to abide and be bound by the terms and conditions of the modified Privacy Policy.

POLICY FOR CHAPERONES

In order to provide a safe and pleasant atmosphere, the Imagination Unlimited Clinic is devoted to ensuring that best practises are followed at all times and that the safety of all patients and staff members is of the utmost priority.

We recommend that all patients be seen alone with our clinician at some point during the consultation process, in order to ensure that patients are willing to express any issues or worries in their own words, without fear of coercion or danger from any accompanying individual, during the consultation process. Patients, on the other hand, have the right to have a chaperone involved during any consultation, examination, or procedure in which they believe one to be necessary.

You will be given the option of having an impartial observer (chaperone) present during any personal examination, regardless of the gender of the patient or the doctor. Our well-trained employees do this function on a regular basis and will:

• Keep sensitivity in mind, as well as your dignity and confidentiality.
• In the case of difficulty or pain, you should be reassured.
• Be conversant with the processes that will be followed.
• Stay throughout the whole of the examination and be able to observe what the physician is doing, if at all possible.
  If they have any issues about the clinician’s behaviour or conduct, they should be prepared to voice those concerns.

Additionally, your healthcare professional may require or request that a chaperone be present for specific consultations in compliance with our chaperone policy.